Description of service
This established service has a wealth of experience in providing a tailored service to meet individual school requirements. A proficient, motivated and effective workforce trained to the British Institute of Cleaning Science (BICS) Standard and holders of a Licence to Practice provide advice, support and guidance to ensure high standards of cleaning and hygiene are maintained, ensuring each establishment is clean and fit for purpose all year round.
All initial requests for support, advice, and guidance should be made via our dedicated Property Help Desk (PHD), which offers a single point of contact ensuring excellent response times to school needs.
What we offer
- Annual inspection held on site with a Contract Support Officer. This will include a full premises (internal and external) inspection, a review of cleaning standards, materials, equipment, COSHH, paperwork, compliance, and training in line with the Caretaking and Cleaning Quality Manual. Refresher training can be carried out at the time of the annual inspection. Following the inspection, you will receive a detailed report detailing compliance and recommendations with appropriate timescales for action. Any further visits or re-inspections are available at an additional chargeable cost.
- Provision of an online, regularly updated Caretaking and Cleaning Quality Manual certified to ISO 9001:2015, incorporating guidance notes and cleaning methodologies accessible through Spiidur.
- Single point of contact for advice and guidance through the Property Help Desk (PHD).
- Remote advice and guidance on recruitment and selection of caretaking and cleaning staff, including example questions and answers.
- Remote advice and guidance to support caretaking and cleaning staff.
- Remote advice and guidance on any aspect of building cleaning services, such as cleaning equipment, materials, schedules, and square meterage rates in line with the BICS standard.
- Remote technical advice and guidance on the provision, cleaning, and maintenance of all floor surfaces is provided.
- Remote advice on the correct cleaning techniques following fire, flood, vandalism, and outbreaks of any infections.
- On site attendance required in relation to any of the above advice and guidance services will be available at an additional chargeable cost upon request.
Duration of SLA: One year “rollover”
Period of Notice: Three months. The full notice period must be served in all circumstances.
03000 269 359