We have been making some changes to the ICT Self Service Portal to make it a little easier to navigate around and to help us collect what we need to process your enquiry as quickly and efficiently as possible.
The ICT Portal is your window into ICT without having to call the Service Desk. Here you can log a call to your school’s shared engineer through the SSE call icon or use report IT to log a generic IT problem. Report IT now asks you four quick questions to guide you through giving the information we need to resolve your problem.
If you just want to ask us a question or give us feedback? Then choose our Ask IT icon and we’ll get back to you.
The News and Tips section keeps you up to date with any service outages we may be experiencing and provides handy tips you may find useful to make your life a little bit easier.
Portal Tickets are monitored by a dedicated member of staff, 8.00am-5.00pm Monday to Friday and allow you to get on with your own work while you wait for us to call you back.
If you want to check of how your ticket is doing, you can use Check IT to monitor your open tickets, add notes to them or access previously logged ones.
Late next year, we plan to move across to a system which should provide a whole new customer experience, look out for updates in this newsletter.