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You are here: Home / Building and facilities / Resilience Services / Making you as resilient as possible

Making you as resilient as possible

Whether through incidents such as fire, flood, severe weather, cyber-attacks or the loss of utilities a business interruption or emergency can affect a school or organisation at any time and in many different ways. The one thing all emergencies have in common is their unpredictable nature and the wide ranging impact they can have on the people, premises and the communities they serve.

Are you prepared?

It is important that we all have emergency plans in place to help us respond effectively to any incident in a flexible and dynamic way.

Developing and implementing emergency plans will help you:

  • minimise the impacts of an emergency
  • maintain the health and safety of everyone involved
  • support recovery and the return to business as usual
  • if a school, meet the requirements of the Schools Financial Value Standard (Q25 Continuity or Disaster Recovery Plans)

What support is available?

We work closely with primary schools, secondary schools, academies and organisations across the county. We offer a range of service level agreements and support to help you become as resilient as possible, including:

  • Business continuity planning
  • Lockdown procedures
  • Training (incident management, suspect package and white powder incidents, log keeping)

All of our services aim to help you understand and adapt to the changing nature of emergencies and are tailored to meet your needs. Bespoke staff training and exercising accompanies all of the services we deliver.

Our packages

Each of our packages are prepared and delivered by fully trained staff. We have substantial experience of planning for and responding to a wide range of emergencies and all our staff have an in depth knowledge of emergency management and business continuity processes together with significant experience in supporting the education sector and the wider community to become more resilient before during and after an emergency.

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Contact us

For further information on how we can help support your resilience needs please contact us.

03000 264 654

ccuenquiries@durham.gov.uk

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We understand the critical role schools, academies and other public sector organisations have in the fight against COVID 19. As a result of national guidance, many of our staff are working from home but are available to support customers via telephone, conferencing, portal or email. We may have to reduce support in some non-essential areas, therefore, if you are unable to contact us through your normal communication channels, you can contact us through our Customer Services Helpdesk on 03000 26 0000 or by email commercialservices@durham.gov.uk
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