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You are here: Home / Building and facilities / Building compliance management / Security services

Security services

Security equipmentSecurity services include our security (intruder) alarm contract and Closed-Circuit Television (CCTV) non-public surveillance contract. These can be combined with our key holder service, to provide assurance and peace of mind for those responsible for council-owned and leased-in properties.

Our experienced security team manage the security (intruder) alarm and CCTV contracts. We also carry out regular checks to ensure value for money and work with customers and contractors to deliver a high standard of customer care.

Security (intruder) alarm

Our fully comprehensive alarm contract includes:

  • annual servicing
  • annual monitoring (if applicable/requested)
  • all ‘fair wear and tear’ repairs
  • maximum of two hours callout response

CCTV

Our fully comprehensive CCTV contract includes:

  • annual servicing
  • annual monitoring (if applicable/requested)
  • all ‘fair wear and tear’ repairs
  • maximum of two hours callout response

Key holder service

Are you the designated key holder for a public building in County Durham?  If so, do you dread being called out in the middle of the night, or are you concerned about your personal safety or that of your staff?

Our key holder service provides a trouble free solution 24-hours-a-day, 365-days-a-year.  Should your alarm be activated or the Police called because of a problem we will:

  • attend the site and visually inspect the premises externally to ascertain if an intruder is present
  • contact the police or gain entry to building
  • contact the intruder alarm company
  • reset the alarm or wait for an alarm engineer
  • re-secure the building

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Contact us

To benefit from our security (intruder) alarm and/or CCTV non-public surveillance contracts:

ns.security@durham.gov.uk

For our key holder service contact our Property Helpdesk:

03000 267 890

propertyhelpdesk@durham.gov.uk

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We understand the critical role schools, academies and other public sector organisations have in the fight against COVID 19. As a result of national guidance, many of our staff are working from home but are available to support customers via telephone, conferencing, portal or email. We may have to reduce support in some non-essential areas, therefore, if you are unable to contact us through your normal communication channels, you can contact us through our Customer Services Helpdesk on 03000 26 0000 or by email commercialservices@durham.gov.uk
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